Shipping policy

SHIPPING POLICY

Processing & Delivery

SnowPilot ships to supported destinations worldwide.

Orders are processed before being transferred to the shipping carrier. Once processed and shipped, estimated delivery is typically 8–15 business days.

Please understand that 8–15 business days is an estimate rather than a guaranteed delivery date. Delivery may take longer because of severe weather, carrier disruptions, customs processing, high-volume periods, remote delivery locations, or other circumstances outside our reasonable control.

Customers are responsible for entering a complete and accurate delivery address at checkout. Once an order enters fulfillment, we cannot guarantee that the shipping address can be changed.

Where tracking is available, tracking details will be provided after dispatch. Tracking systems can take several days to display the first update.

A shipment being in transit within its reasonable delivery period does not, by itself, qualify the order for a refund. If an order is significantly delayed or appears lost, customers should contact SnowPilot Support so we can investigate with the carrier.

International orders may be subject to customs inspections, duties, taxes, or import requirements imposed by the destination country.