Refund policy
RETURN & REFUND POLICY
30-Day Return Policy
At SnowPilot, every order is backed by our 30-Day Return Policy. Customers may submit a return request within 30 days of confirmed delivery.
To be eligible for a return, the following conditions must be met:
- A return request must be submitted within 30 days of delivery.
- Customers must contact SnowPilot Support before returning any product.
- The product must not show excessive wear, misuse, modification, accidental damage, or damage caused by improper operation.
- All original components, accessories, remotes, chargers, batteries, manuals, and other included items must be returned.
- Customers may be asked to provide photos or videos of the product and packaging before a return is authorized.
- Returns sent without prior authorization may not be accepted.
Unless the product arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs. Original shipping charges and optional services, where applicable, are non-refundable.
Once an authorized return is delivered to our designated return location, it will be inspected. If the return meets the eligibility requirements, the refund will be issued to the original payment method. Financial institutions may require additional processing time before the refund appears.
Products damaged through misuse, improper storage, unauthorized modification, neglect, or failure to follow provided operating instructions are not eligible for a refund, except where otherwise required by applicable law.
Order Cancellations
Orders can only be cancelled before they enter processing or fulfillment. Once an order has been processed, prepared for shipment, or dispatched, we cannot guarantee cancellation. Customers may instead request an eligible return after delivery.
Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.